topic Re: Can't uninstall Sky Go on Mac in Sky Go

Can't uninstall Sky Go on Mac

Hammer20231 — Wed, 13 Dec 2023 17:07:03 GMT

I've not been able to get Sky Go to work on my Mac Mini (M1, Sonomo 14.1.2) getting a network error every time I try to launch it.

I want to delete the app, but it does not appear in my applications folder. The only visible trace I can find is the icon on the Launchpad window. Where is this app installed? The app runs when I click on the icon in Launchpad, so it's definitely on my system somewhere.

I've tried dragging the Luanchpad window icon to trash, but that doesn't seem to work, and I've already deleted the installer, and gone through the Library folder to delete every sky go file and folder in there.

Thanks!

Re: Can't uninstall Sky Go on Mac

caesarome — Wed, 13 Dec 2023 17:14:45 GMT

Does this help:

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

Re: Can't uninstall Sky Go on Mac

Hammer20231 — Wed, 13 Dec 2023 17:16:17 GMT

Hey,

Thanks for the quick reply.

I've followed all steps in your post, with the exception of removing the Sky Go app from my applications folder, as it doesn't appear to be in there. Is there another folder it might have been installed in?

Thanks!

Re: Can't uninstall Sky Go on Mac

caesarome — Wed, 13 Dec 2023 17:17:43 GMT

@Hammer20231 wrote:

Is there another folder it might have been installed in?

I have no idea I'm afraid, sorry !

Re: Can't uninstall Sky Go on Mac

LuigiAversa — Tue, 19 Dec 2023 23:17:30 GMT

@Hammer20231 right click on Sky Go -> Show in Finder, you will see that the app is installed in a different Applications folder, that's why you can't see it. Wrong folder? Yes! The folder name is "Applications", but it is located in a different path, different from the classic Mac Applications folder where all the other apps are installed.. Tricky at Sky...

Re: Can't uninstall Sky Go on Mac

Hammer20231 — Wed, 20 Dec 2023 06:46:59 GMT

@LuigiAversa Perfect, thanks! That worked. I've found it and been able to uninstall! I appreciate the help, many thanks!