topic Re: Sky go app not working on Mac in Sky Go

Sky go app not working on Mac

Rambo256 — Sat, 09 Dec 2023 12:23:52 GMT

Hi all

Sky go doesn't seem to boot up on the Mac- have looked through the forum and have tried the trouble shooting and it seems to still not work.

When I open the app- it says checking for updates then just cuts to the big play button.

Have unintsalled the app- emptied it from the trashcan, restarted, redownloaded and it still gives me the same error- any advice?

Thanks

Re: Sky go app not working on Mac

caesarome — Sat, 09 Dec 2023 13:29:59 GMT

@Rambo256

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

Re: Sky go app not working on Mac

Anthony60 — Sat, 09 Dec 2023 14:42:19 GMT

Hi all, anyone know how long does it take for skygo to be able to show TNT sport. I just subscribed via Sky and on TV I have access but not on skygo

Re: Sky go app not working on Mac

caesarome — Sat, 09 Dec 2023 16:19:10 GMT

It can take anything from a few miniures up to a few hours.

Re: Sky go app not working on Mac

Lisa-P1987 — Sun, 10 Dec 2023 10:58:47 GMT

Thanks for escalating this. We’ve sent @Rambo256 an invite to chat.

Re: Sky go app not working on Mac

Anthony60 — Sun, 10 Dec 2023 15:05:48 GMT

Hi still not working says code 1410 and about subscription to sky which I have fully...any more ideas please...Many thanks

Re: Sky go app not working on Mac

caesarome — Sun, 10 Dec 2023 16:09:26 GMT

@Anthony60

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Sky go app not working on Mac

Lisa-P1987 — Sun, 10 Dec 2023 16:20:49 GMT

Thanks for escalating this. We’ve sent @Anthony60 an invite to chat

Re: Sky go app not working on Mac

chuckie_4000 — Sun, 10 Dec 2023 16:37:11 GMT

I'm experience exactly the same issues as above - can you assist?

Re: Sky go app not working on Mac

balvebains — Mon, 11 Dec 2023 11:07:13 GMT

I am running Sonoma OS 14.1.2 and the Sky Go app used to work but it has not since I upgraded my OS.

Re: Sky go app not working on Mac

Anthony60 — Mon, 11 Dec 2023 15:32:25 GMT

Hi Lisa,

I have not had an invite yet as you mentioned to discuss my problem.

Thank you

Re: Sky go app not working on Mac

Anthony60 — Mon, 11 Dec 2023 15:34:11 GMT

Hi LISAP-1987...I have yet to receive the invite to the chat you mention.

Thank you

Re: Sky go app not working on Mac

balvebains — Tue, 12 Dec 2023 12:18:37 GMT

Can somebody please reply? I am paying for a service that I am not using or working.

Re: Sky go app not working on Mac

Lisa-P1987 — Tue, 12 Dec 2023 16:44:26 GMT

I have sent another invite @Anthony60

Re: Sky go app not working on Mac

Anthony60 — Tue, 12 Dec 2023 18:53:43 GMT

Hi LISA,

Apols but there is still no chat box at bottom left of page as you mention.

Thank you

Re: Sky go app not working on Mac

balvebains — Tue, 19 Dec 2023 14:50:20 GMT

Can somebody please reply? I will have to escalate further if not.