topic Re: New Joiner, unable to access Sky Go in Sky Go

New Joiner, unable to access Sky Go

Capricornious — Fri, 08 Dec 2023 20:16:24 GMT

Just joined Sky, and supposed to be able to use sky go straight away. I can login on android but getting error code when trying to watch. Same on the PC, getting error 1304. Checked my settings. Even tried changing dns to the sky dns servers just in case. But its still not working Also tried from a different network.

Re: New Joiner, unable to access Sky Go

caesarome — Fri, 08 Dec 2023 21:48:52 GMT

What services have you joined Sky with, so mobile, broadband, TV etc ?

Re: New Joiner, unable to access Sky Go

Capricornious — Fri, 08 Dec 2023 22:44:31 GMT

I have just joined tv. Its the Sky entertainment and Netflix subscription. I get a sky stream box with it too.. Thanks

Re: New Joiner, unable to access Sky Go

caesarome — Sat, 09 Dec 2023 05:43:31 GMT

@Capricornious

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: New Joiner, unable to access Sky Go

Mr+Flibbles+86 — Sat, 09 Dec 2023 08:39:02 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: New Joiner, unable to access Sky Go

Capricornious — Sat, 09 Dec 2023 16:50:53 GMT

Just an update on my situation. Still no access. Spoke to mr flibbles who talked me through a few things and worked out it related to my ID. He couldnt resolve it and asked me to speak to the ID team. Called the line but lady said i needed to troubleshoot with her first. Unfortunatley she has now logged a "form" and said i should get contacted in a few weeks. Which is madness! Great experience so far. Thought it worth posting this in case others are in a similar situation