topic Re: App not letting me log in in Sky Go

App not letting me log in

EKN2714 — Mon, 04 Dec 2023 18:03:50 GMT

my app won't let me log into the mobile part? I'm trying to link accounts this is what comes up? This has been for months.

Re: App not letting me log in

caesarome — Mon, 04 Dec 2023 19:42:24 GMT

@EKN2714

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: App not letting me log in

Greenfingers001 — Tue, 05 Dec 2023 09:39:53 GMT

Thanks for escalating this. We’ve sent @EKN2714 an invite to chat.

Re: App not letting me log in

Greenfingers001 — Thu, 07 Dec 2023 09:57:21 GMT

We are still looking to help you @EKN2714 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks