topic Re: Error Code 9050 in Sky Go

Error Code 9050

Leepearson — Sat, 18 Nov 2023 23:05:31 GMT

The weekly error code. This time telling me i have reached the limit of the stream from Sky Q. which i have not, i have deleated the app and reinstalled. anyone have any answers?

Re: Error Code 9050

caesarome — Sun, 19 Nov 2023 09:48:44 GMT

How many devices are currently connected to your Sky Q box and what package do you have so do have Sky Go Extra and Multiscreen as you need this to be able to stream to 4 devices concurrently.

Re: Error Code 9050

Leepearson — Sat, 02 Dec 2023 16:05:21 GMT

I have Sky go extra and & multiscreen & HD every single other SKy product they sell for the 150 pounds a month i pay. its an absolute **bleep** take. The idea of the App was to be able to access sky on the Go hence the name, it seems to be evolving into something else.

Re: Error Code 9050

caesarome — Sat, 02 Dec 2023 16:11:12 GMT

And how many device are currently running Sky Go at the same time and if you disconnect them from your Sky Q box does the error go away.

Re: Error Code 9050

Leepearson — Sat, 02 Dec 2023 22:07:04 GMT

1 Laptop. It will work then randomly stop working then come up with that message, and the Sky Q link is off in the setttings.

Re: Error Code 9050

caesarome — Sat, 02 Dec 2023 22:23:48 GMT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.