topic Sky Go error code PFE 9004 in Sky Go

Sky Go error code PFE 9004

GAV-D — Sat, 02 Dec 2023 18:00:29 GMT

Any clues as to the fix for the 9004 code?

I have uninstalled and reinstalled the app and ensured it is updated.

The TV guide and the adverts stream but not the live content.

Re: Sky Go error code PFE 9004

Lisa-P1987 — Sun, 03 Dec 2023 10:36:15 GMT

Hi there @GAV-D , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go error code PFE 9004

Addie15 — Thu, 07 Dec 2023 10:16:14 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go error code PFE 9004

mpmpmpmpmp — Tue, 19 Dec 2023 16:08:57 GMT

I too get this code on Sky Go. App starts fine. Select movie play button. Advert runs fine. But the movie throws PFE 9004. Some hint to the problem would be helpful please.

Re: Sky Go error code PFE 9004

Cuss — Fri, 22 Aug 2025 14:51:18 GMT

Same here

Only started today - have reinstalled app and guess what ? Doesnt work same error