topic Sky go app not working on windows in Sky Go

Sky go app not working on windows

Markmezza — Tue, 28 Nov 2023 10:04:19 GMT

Hi,

Over the past week I have not been able to access sky go on my laptop which uses Windows 11. When I open sky go it says "downloading updates" and then gets stuck on the blue screen with the white play sign.

I have read through a number of discussion boards, some of the things I have tried:

1. Uninstalling sky go, deleting folders sky and sky go by going through C:\Users method often discussed and then restarting laptop and reinstalling sky go

2. Using a different Wi-Fi network

3. Allowing sky go through a firewall. I have also tried temporarily removing the firewall.

4. Trying a different user on Windows.

5. Using a different laptop

6. Updating laptops to the most recent versions of windows.

Could someone please advise?

Re: Sky go app not working on windows

Tom-W19 — Wed, 29 Nov 2023 08:46:34 GMT

Hi @Markmezza

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go app not working on windows

Addie15 — Fri, 01 Dec 2023 10:10:27 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky go app not working on windows

Markmezza — Fri, 01 Dec 2023 15:24:31 GMT

Yes I need this resolved still.

Re: Sky go app not working on windows

caesarome — Fri, 01 Dec 2023 16:24:32 GMT

Will you be able to respond to the chat invite if we alert Sky's messaging team again for you as apparently you didn't when they contacted you ?

Re: Sky go app not working on windows

Markmezza — Fri, 01 Dec 2023 19:50:06 GMT

Yes I will be able to

Re: Sky go app not working on windows

caesarome — Fri, 01 Dec 2023 19:52:54 GMT

I have alerted them again so same as before and look out for the chat bubble on here tomorrow. Again if you don't respond it will be closed after 48 hours.

Re: Sky go app not working on windows

Lisa-P1987 — Sat, 02 Dec 2023 09:24:22 GMT

Thanks for escalating this. We’ve sent @Markmezza another invite to chat.

Re: Sky go app not working on windows

Addie15 — Fri, 08 Dec 2023 09:40:16 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.