topic Re: i cannot access skygo as keep getting a message saying device needs activating in Sky Go

i cannot access skygo as keep getting a message saying device needs activating

Simon+Angol — Thu, 23 Nov 2023 13:49:26 GMT

i cannot access skygo as keep getting a message saying device needs activating

Re: i cannot access skygo as keep getting a message saying device needs activating

caesarome — Thu, 23 Nov 2023 13:54:43 GMT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: i cannot access skygo as keep getting a message saying device needs activating

Mr+Flibbles+86 — Fri, 24 Nov 2023 08:35:44 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: i cannot access skygo as keep getting a message saying device needs activating

Tom-W19 — Sun, 26 Nov 2023 08:43:06 GMT

Hi @Simon+Angol

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.