topic Re: Sky Go app on Laptop 1310 and 1410 errors in Sky Go

Sky Go app on Laptop 1310 and 1410 errors

Willikins05 — Thu, 23 Nov 2023 00:04:47 GMT

Hi all

My Sky Go App on the laptop was stuck on looking for updates but I gave it firewall permissions.

It now opens.

I have Sky Go Extra / multiscreen / cinema and sports but when I try to watch anything, I get error 1310 or 1410

Sky Go App works fine on my android phone.

I have searched these forums for answers but the answer always seems to be escalation

Can anyone help please?

Re: Sky Go app on Laptop 1310 and 1410 errors

caesarome — Thu, 23 Nov 2023 10:07:28 GMT

@Willikins05

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go app on Laptop 1310 and 1410 errors

Mr+Flibbles+86 — Thu, 23 Nov 2023 10:40:09 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky Go app on Laptop 1310 and 1410 errors

Willikins05 — Thu, 23 Nov 2023 12:05:09 GMT

Sorted, thanks.

Psiibly using wrong ID to log in with 🙄