topic Re: RTE on Sky Q but not Sky Go! in Sky Go

RTE on Sky Q but not Sky Go!

Digifriendly — Fri, 17 Nov 2023 22:52:42 GMT

I receive RTE1/2 and TG4 on Sky Q via Sky N. Ireland multi room subscription. However I cannot access these channels on my Sky Go app. It says that I need to upgrade my subscription.

I spoke to Sky Customer Agent today. He was very helpful and took me through steps of reactivating my Sky Go connection and signing out and then back into Sky Go app but without success.

Anyone give me any advice to help get these channels on Sky Go?

Re: RTE on Sky Q but not Sky Go!

caesarome — Sat, 18 Nov 2023 09:51:37 GMT

@Digifriendly

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: RTE on Sky Q but not Sky Go!

Addie15 — Sat, 18 Nov 2023 10:04:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to Digifriendly.

Re: RTE on Sky Q but not Sky Go!

Digifriendly — Tue, 21 Nov 2023 13:38:05 GMT

I have sent a message via Sky bubble but as yet have got no reply.

Re: RTE on Sky Q but not Sky Go!

Mr+Flibbles+86 — Tue, 21 Nov 2023 14:28:23 GMT

Good afternoon. The previous chat was closed due to no response after 48 hours, so a fresh invite has now been sent.

Re: RTE on Sky Q but not Sky Go!

Digifriendly — Wed, 22 Nov 2023 13:14:54 GMT

I have sent a message via the bubble (c6.00am this morning) and am awaiting a reply.

Re: RTE on Sky Q but not Sky Go!

D4DMH — Sun, 22 Dec 2024 09:40:33 GMT

Was this ever resolved? I have experienced the exact same issue.