topic Re: Error code a18b2e2 in Sky Go

Error code a18b2e2

Stevens2 — Sun, 19 Nov 2023 09:02:58 GMT

I have been getting Error code a18b2e2 on the Sky Go app on my Xbox X since yesterday and i have never had any problems before. I have deleted the app and reinstalled it and still have the same error, I have done a hard reset on the Xbox and it's the same.

I have Sky Q multi room so I don't know what the problem is or how to resolve it.

Re: Error code a18b2e2

caesarome — Sun, 19 Nov 2023 09:52:56 GMT

@Stevens2

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error code a18b2e2

Stevens2 — Tue, 21 Nov 2023 17:19:51 GMT

@caesaromeI have not had any response or chat bubble as of yet.

Re: Error code a18b2e2

caesarome — Tue, 21 Nov 2023 17:23:41 GMT

That was my fault, so I have alerted them for you. So if they don't get in touch by 7pm it will be tomorrow morning now.

Re: Error code a18b2e2

Greenfingers001 — Wed, 22 Nov 2023 09:04:18 GMT

Thanks for escalating this. We’ve sent @Stevens2 an invite to chat.

Re: Error code a18b2e2

Addie15 — Sat, 25 Nov 2023 14:34:33 GMT

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.