topic Re: Watching sky through my Xbox. in Sky Go

Watching sky through my Xbox.

Beagrie92 — Mon, 20 Nov 2023 21:33:53 GMT

We have been told I can watch sky through my Xbox as we have sky go extra. For some reason it's not working. Can anyone help.

engineer is not coming for three weeks to install the dish so I really need to get this sorted.

Re: Watching sky through my Xbox.

oldfella — Mon, 20 Nov 2023 21:39:48 GMT

@Beagrie92 wrote:

We have been told I can watch sky through my Xbox as we have sky go extra. For some reason it's not working. Can anyone help.

engineer is not coming for three weeks to install the dish so I really need to get this sorted.

Hi @Beagrie92

You also need the monthly Sky Q Multiscreen subscription to view on any device with `Sky Go

Re: Watching sky through my Xbox.

Beagrie92 — Mon, 20 Nov 2023 21:46:11 GMT

Oh really the sky man said I needed sky go extra to watch through my Xbox.

Re: Watching sky through my Xbox.

caesarome — Mon, 20 Nov 2023 22:09:50 GMT

@oldfella @Beagrie92

You don't need multiscreen as Sky Go Extra should allow you to access content via your console so what happens when you try to watch something ?

Re: Watching sky through my Xbox.

Beagrie92 — Mon, 20 Nov 2023 22:12:04 GMT

Hi. It just brings up an error code.
could it be that my new subscription hasn't started as of yet but then surely the sky man would of said that. He told me I could use Xbox till the installer comes out to fit our dish.

Re: Watching sky through my Xbox.

caesarome — Mon, 20 Nov 2023 22:30:41 GMT

You can use Sky Go whilst you are awaiting installation but I'm not sure if that includes a console so does it work if you install the app on a phone or tablet as you wouldn't need Sky Go Extra for either of these.

Re: Watching sky through my Xbox.

Beagrie92 — Mon, 20 Nov 2023 22:36:22 GMT

Phone works but they actually told me I can watch it through my Xbox whilst I'm waiting for the installer to come out.

Re: Watching sky through my Xbox.

caesarome — Tue, 21 Nov 2023 05:52:09 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Watching sky through my Xbox.

Addie15 — Tue, 21 Nov 2023 08:52:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to Beagrie92.

Re: Watching sky through my Xbox.

Lisa-P1987 — Thu, 23 Nov 2023 11:52:02 GMT

We are still looking to help you @Beagrie92 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks