topic Re: Sky go issue in Sky Go

Sky go issue

Kath1968 — Mon, 20 Nov 2023 20:22:00 GMT

I have recently subscribed to sky stream and I was told that everything was included but when I tried to download Sky Go I was informed I had to upgrade my subscription to watch content

Re: Sky go issue

caesarome — Mon, 20 Nov 2023 21:39:38 GMT

@Kath1968

Are you up and running with Sky Stream yet ?

Re: Sky go issue

Kath1968 — Mon, 20 Nov 2023 21:44:24 GMT

Yes up and running and also paid the first months bill

Re: Sky go issue

caesarome — Mon, 20 Nov 2023 22:10:34 GMT

What device do you have the app installed on ?

Re: Sky go issue

Kath1968 — Tue, 21 Nov 2023 06:10:32 GMT

I have the app installed on my IPhone 11. I have installed and I have signed into it with my login but whenever I try and watch something then I get a message saying ' sorry to watch content you need to upgrade your subscription to whole home' I don't want multiroom or anything else so what can I do?

Re: Sky go issue

caesarome — Tue, 21 Nov 2023 09:17:09 GMT

@Kath1968

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go issue

Addie15 — Tue, 21 Nov 2023 09:33:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to Kath1968.

Re: Sky go issue

Tom-W19 — Sat, 25 Nov 2023 08:53:41 GMT

Hi @Kath1968

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.