topic Sky Go Error works ok on Windows but gives Error 1 [-41942875] on Android in Sky Go

Sky Go Error works ok on Windows but gives Error 1 [-41942875] on Android

splinternet — Mon, 20 Nov 2023 08:59:17 GMT

I've got Sky Go on my Windows 10 laptop and my Android smartphone. Whilst it works OK on Windows and has worked OK on the smartphone in the past, why now am I getting Error 1 [-41942875]? I re-installed the app but it made no difference. FWIW, I'm running Android 9.1.0.291

Re: Sky Go Error works ok on Windows but gives Error 1 [-41942875] on Android

Christopher+Jamie — Fri, 24 Nov 2023 17:35:52 GMT

Tell me if me this works but is there any software updates if so try updating your device

And have you rebooted yuor device to see if that works

Have you t ried another device.

Re: Sky Go Error works ok on Windows but gives Error 1 [-41942875] on Android

splinternet — Sat, 25 Nov 2023 10:28:26 GMT

@Christoper+Jamie thanks for your reply. I tried it on the Android phone yesterday and hey presto it's suddenly working again. Apart from having turned the phone off a few times just before my original post, I've done nothing.

Re: Sky Go Error works ok on Windows but gives Error 1 [-41942875] on Android

splinternet — Fri, 15 Dec 2023 11:06:56 GMT

My elation was premature. Sky Go only works at home when my Android phone is sharing the same wi-fi n/w as the Sky Q box, but away from home I get this error message. That can't be working as designed, I assume?

Re: Sky Go Error works ok on Windows but gives Error 1 [-41942875] on Android

caesarome — Fri, 15 Dec 2023 13:37:35 GMT

@splinternet

When away from home have you tried disabling the apps connection to the Sky Q box as it can only connect when you are at home anyway.