topic Re: Error code 1404 and 1504 on sky go in Sky Go

Error code 1404 and 1504 on sky go

Pandaboi96 — Sun, 19 Nov 2023 22:24:11 GMT

Hey can anyone help me out I recently ordered sky stream and wanted to watch sky go before it arrives which apparently you can do, however on my Mac it shows as it's currently unavailable with error codes 1404 and 1504 and on my iPhone it just comes up that there's a technical issue and boots me back to the log in screen, I've tried all troubleshooting options and on my account it doesn't show connected devices as I can't start watching anything to connect them, I've seen loads of forum posts about this but their little to no help as they just get closed soon after.

Re: Error code 1404 and 1504 on sky go

caesarome — Sun, 19 Nov 2023 22:27:41 GMT

@Pandaboi96

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error code 1404 and 1504 on sky go

Addie15 — Mon, 20 Nov 2023 08:43:49 GMT

Hi there! Thank you for escalating this. We have sent an invite to Pandaboi96.

Re: Error code 1404 and 1504 on sky go

Greenfingers001 — Wed, 22 Nov 2023 09:20:39 GMT

We are still looking to help you @Pandaboi96 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Error code 1404 and 1504 on sky go

Pandaboi96 — Wed, 22 Nov 2023 17:14:48 GMT

Fixed it order had to go through and confirmed before I was able to watch sky go