topic Re: Geo location servers - issues with incorrect IP location in Sky Go

My IP addess is incorrect but I'm in the UK! Sky Go 'cannot currently be viewed in this country'

LDS88 — Fri, 24 Nov 2023 16:25:08 GMT

Hi,

I am seeing the same issue with my IP Geo Location showing up incorrectly.

My IP is: 93.187.16.115

Its located in Dallas, Scoltand, GB

but Sky go is seeing me as out the country.

Can this be resolved please.

Community Manager note: amended title to describe issue better for other users

Re: Geo location servers - issues with incorrect IP location

LDS88 — Mon, 13 Nov 2023 14:54:36 GMT

Why is sky not dealing with this??!!

@Chloe-W22 please can you help out with this issue.

Re: Geo location servers - issues with incorrect IP location

Chloe-W22 — Tue, 14 Nov 2023 09:26:11 GMT

Hi @LDS88 is this on Glass or Sky Stream?

Re: Geo location servers - issues with incorrect IP location

LDS88 — Tue, 14 Nov 2023 09:58:43 GMT

Its SKYGO on mobile devices.

Re: Geo location servers - issues with incorrect IP location

LDS88 — Tue, 14 Nov 2023 17:16:30 GMT

Here you go.

Re: Geo location servers - issues with incorrect IP location

LDS88 — Tue, 14 Nov 2023 17:17:00 GMT

Also to confirm it's any channel on skygo.

Re: Geo location servers - issues with incorrect IP location

Chloe-W22 — Wed, 15 Nov 2023 10:16:24 GMT

Hi @LDS88 you've posted on the Glass and Stream board, so is your Glass and Stream working as expected it's just Sky Go you're having an issue with?

Re: Geo location servers - issues with incorrect IP location

LDS88 — Wed, 15 Nov 2023 10:33:14 GMT

@Chloe-W22

Not sure where the confusion is coming from.

lets start over..

1. I'm in my office at work and unable to view sky via SKYGO on a mobile device.

2. my IP is 93.187.16.115 and it shows as its coming out of scotlnd but I am based in London. Our internet is through Masergy.

I am not using Sky Glass in the office and my mobile device works fine at home.

Re: Geo location servers - issues with incorrect IP location

Chodley — Wed, 15 Nov 2023 10:36:58 GMT

@LDS88 wrote:
@Chloe-W22

Not sure where the confusion is coming from.

lets start over..

1. I'm in my office at work and unable to view sky via SKYGO on a mobile device.
2. my IP is 93.187.16.115 and it shows as its coming out of scotlnd but I am based in London. Our internet is through Masergy.

I am not using Sky Glass in the office and my mobile device works fine at home.

The confusion is coming from the fact your Sky Go question is in the Sky Glass forum.

Re: Geo location servers - issues with incorrect IP location

LDS88 — Wed, 15 Nov 2023 10:49:24 GMT

Whilst we may be on the "Sky Glass" or Streaming forum, this conversation started with someone not being able to view from Skygo for the same reasons.

but the service which i'm viewing from isn't the issue. I would have this issue with all straming services on devices as they would all show up as out side of the EU.

Can we just resolve the issue with the IP Geo Location as it really shouldnt be an issue.

Re: Geo location servers - issues with incorrect IP location

Chodley — Wed, 15 Nov 2023 10:58:57 GMT

@LDS88 wrote:
Whilst we may be on the "Sky Glass" or Streaming forum, this conversation started with someone not being able to view from Skygo for the same reasons.

but the service which i'm viewing from isn't the issue. I would have this issue with all straming services on devices as they would all show up as out side of the EU.

Can we just resolve the issue with the IP Geo Location as it really shouldnt be an issue.

Aside from which an IP apparently in Scotland should be fine anyway even if it's not accurate.

this is all caused I think by us running out of ipv4 address space so blocks that were originally allocated to one place have been split up and sold off. Sooner we all get to ipv6 the better (or stop worrying about national boundaries to access services we've paid for)

Re: Geo location servers - issues with incorrect IP location

LDS88 — Wed, 15 Nov 2023 11:18:58 GMT

@Cho i don't think this has anything to do with ipv4 and the fact that we're running out of them.

Sky have incorrectly listed the Geomloxation of this IP that's punching out of Dallas, Scotland and possibly got it confused with Dallas in the US.

lets not guess at the issue at hand as it will only cause confusion.

Re: Geo location servers - issues with incorrect IP location

Chloe-W22 — Wed, 15 Nov 2023 13:57:04 GMT

Hey @LDS88,

As much as the message is on the same topic of IP addresses, this isn't the same issue as what we're discussing in this thread as it's isolated to Sky Go whilst you're out of your home network.

Your work network is providing the wrong location and therefor Sky Go believes you are not within the UK, your workplace will need to correct this with Masergy or if it was a home network I would suggest resetting the hub to reset the IP address and hope it will configure correctly.

I'm going to move your posts to it's own thread within the Sky Go board 🙂

Thanks,

Re: Geo location servers - issues with incorrect IP location

Chodley — Wed, 15 Nov 2023 14:08:20 GMT

Resetting a home network router is most likely to give you an IP address in the same subnet I suspect so you'd probably end up with the same issue?

Re: Geo location servers - issues with incorrect IP location

Chodley — Wed, 15 Nov 2023 14:25:05 GMT

Re: Geo location servers - issues with incorrect IP location

LDS88 — Wed, 15 Nov 2023 15:38:56 GMT

@Chodley Its a statis IP mate. Most companies runs static IP's so their outward facing IP doesnt change.

Rebooting our router wont solve this..

@Chloe-W22 this isn't a problem on masergys side as its showing us punching out in scotland - which is in the UK and allowed through sky services.

This is a GEO Location database issue on SKy's side..

Re: Geo location servers - issues with incorrect IP location

Chloe-W22 — Thu, 16 Nov 2023 13:22:23 GMT

@LDS88 Thanks for explaining this fully. It's an odd one to understand so I've sent it to our SKY Go product team to take a look, I'll be in touch when I have any update

Re: Geo location servers - issues with incorrect IP location

LDS88 — Thu, 16 Nov 2023 14:11:12 GMT

Great - thank you

Re: Geo location servers - issues with incorrect IP location

Chodley — Fri, 17 Nov 2023 01:15:17 GMT

@LDS88 wrote:
@Chodley Its a statis IP mate. Most companies runs static IP's so their outward facing IP doesnt change.

Rebooting our router wont solve this..

I know. I've been working for big tech companies for 30 years. I was talking about the suggestion Chloe made to reboot a consumer router to get a new address. It was right below her post, though I didn't quote her.

Re: Geo location servers - issues with incorrect IP location

Chloe-W22 — Tue, 21 Nov 2023 12:36:11 GMT

Hey @LDS88,

I had one of our back-end test engineers look into this and it was deemed that the IP data being received to us was indeed incorrect, good news is we can add a temporary fix and the data has been updated behind the scenes. Could you check Sky Go now and let me know if it works?

Thanks,