topic Re: Can’t set downloads from sky go any more in Sky Go

Can’t set downloads from sky go any more

janetf — Mon, 13 Nov 2023 15:20:55 GMT

I used to be able to search for a programme on my phone then using sky go, set it to download to my box as HD or SD; series or individual. Now, I get an error every time saying request not sent, please try again.

trying again makes no difference. I'm on the same wifi as the box, in the same house. Nothing has changed.

On the app I have ticked connect to box, but I don't think it is connected

Re: Can’t set downloads from sky go any more

caesarome — Mon, 13 Nov 2023 16:36:40 GMT

@janetf wrote:

On the app I have ticked connect to box, but I don't think it is connected

That shouldn't matter when setting remote recordings so if you go here:

https://www.sky.com/tv-guide/

Is your region set correctly and if it is can you remote record something from here ?

Re: Can’t set downloads from sky go any more

janetf — Mon, 13 Nov 2023 16:59:11 GMT

My region is wrong there & even if I correct it, I can't set record

Re: Can’t set downloads from sky go any more

caesarome — Mon, 13 Nov 2023 17:06:47 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Can’t set downloads from sky go any more

Greenfingers001 — Tue, 14 Nov 2023 09:06:14 GMT

Thanks for escalating this. We’ve sent @janetf an invite to chat.