topic Re: Sky Go not Working on xbox in Sky Go

Sky Go not Working on xbox

MandyB101 — Thu, 09 Nov 2023 16:31:43 GMT

I am unable to use Sky GO on my Xbox games console. It has worked great up until now. It says “There was a problem streaming this channel. Please select another channel.” - but it doesn’t work on any channel. The error code is (e07282b0)

Re: Sky Go not Working on xbox

MandyB101 — Thu, 09 Nov 2023 16:35:37 GMT

I have tried deleting and re-downloading the app, signing in and out, restarting the Wi-Fi router and nothing works.

Re: Sky Go not Working on xbox

caesarome — Thu, 09 Nov 2023 16:40:18 GMT

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go not Working on xbox

Addie15 — Fri, 10 Nov 2023 10:03:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to MandyB101.

Re: Sky Go not Working on xbox

Greenfingers001 — Mon, 13 Nov 2023 12:41:05 GMT

Thanks for chatting to us @MandyB101 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks