topic Re: Sky Go on chromebook - error 4001 in Sky Go

Sky Go on chromebook - error 4001

dptybgt — Thu, 28 Sep 2023 19:30:30 GMT

I've noticed for the last few days the Sky Go app on chromebook isn't working. Doesn't matter what the programme is, I get an error saying 'There was a problem playing this content, please try again. Error [4001]'.

Has anyone seen this or knows how to fix it please?

Re: Sky Go on chromebook - error 4001

caesarome — Thu, 28 Sep 2023 20:49:18 GMT

@dptybgt

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go on chromebook - error 4001

axeqty98983 — Fri, 29 Sep 2023 05:51:46 GMT

I'm also seeing the 4001 error when I try to play any content using Sky Go on my Chromebook, tried to reinstall but with no effect.

Re: Sky Go on chromebook - error 4001

Addie15 — Fri, 29 Sep 2023 08:33:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to dptybgt.

Re: Sky Go on chromebook - error 4001

Dee330 — Sat, 30 Sep 2023 12:13:11 GMT

I am experienceing the same error is there any update on this or any fix?

Re: Sky Go on chromebook - error 4001

samartin — Sat, 30 Sep 2023 12:47:08 GMT

Same here, was going to watch Ryder Cup today on my Chromebook😡😡😡. Come on Sky....

Re: Sky Go on chromebook - error 4001

axeqty98983 — Sat, 30 Sep 2023 19:39:18 GMT

I'm certain that this is something that's happened as a result of the latest upgrade. I was taken through a dialogue to set up my favourite categories on my home page, then nothing I select will play, even recordings on my connected Sky Q box.

They sent me some instructions to fix it, but this was for Windows and Apple devices and involved turning off vpns and ad-blockers, which made no difference at all.

Re: Sky Go on chromebook - error 4001

brianhiggy — Sun, 01 Oct 2023 16:59:41 GMT

The same has happened to me on a Chromebook that was running sky go ok last week

Re: Sky Go on chromebook - error 4001

Lisa-P1987 — Mon, 09 Oct 2023 15:52:23 GMT

Thanks for chatting to us @dptybgt . Unfortunately, there was no further response on the chat in 4 days, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky Go on chromebook - error 4001

DeeVDee — Fri, 03 Nov 2023 00:37:17 GMT

Sky Go starts up as normal on my Chromebook but every time I try to watch something either a live programme or recorded I get the error code 4001.

Re: Sky Go on chromebook - error 4001

Dee330 — Sun, 05 Nov 2023 17:27:25 GMT

I am still having this issue. I did appear to have this working again Sunday last week 29th October, however, a new update was released for Sky go and now this error has returned. Is there any update?

Re: Sky Go on chromebook - error 4001

Gedders — Mon, 06 Nov 2023 19:18:30 GMT

Any update on this issue or the resolution?

I now cannot watch anything on Skygo on my Asus Chromebook

Chrome Version 114.0.5735.119 (Official Build) (64-bit)

Re: Sky Go on chromebook - error 4001

Gedders — Wed, 08 Nov 2023 20:35:13 GMT

So I've now managed to get Skygo working now.

go into Chrome://flags and enabled:

Haredware-accelerated video decode

Haredware-accelerated video encode

WebRTC hardware video encoding

WebRTC hardware video decoding

restart laptop

Re: Sky Go on chromebook - error 4001

DeeVDee — Thu, 09 Nov 2023 09:03:03 GMT

Thanks @Gedders, this got SkyGo working for me

Re: Sky Go on chromebook - error 4001

Dee330 — Mon, 13 Nov 2023 17:36:47 GMT

This also worked for me nice one @Gedders