topic Re: Something is wrong. The app will now quit (1a). MacBook air in Sky Go

Something is wrong. The app will now quit (1a). MacBook Pro

Freddy07 — Tue, 24 Oct 2023 20:31:28 GMT

I have previously used Sky Go app on my Macbook for long time without issue.
Today I open the app Sky Go again and it does not work anymore. I am getting this error message all the times:

Something is wrong. The app will now quit (1a).

I've deleted and reinstalled the app agin, but nothing works.

Any fixes?

Thank you.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

caesarome — Tue, 24 Oct 2023 20:43:16 GMT

@Freddy07

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Mr+Flibbles+86 — Wed, 25 Oct 2023 08:39:45 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Addie15 — Fri, 27 Oct 2023 08:39:17 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Something is wrong. The app will now quit (1a). MacBook air

Yesh — Tue, 31 Oct 2023 08:14:37 GMT

I have also encountered the same problem and same message today. Is there a fix? Any progress?

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Freddy07 — Tue, 31 Oct 2023 12:52:10 GMT

I still have the problem, but I missed the chat. Can you please contact me again @Addie15 ? Thanks!

Re: Something is wrong. The app will now quit (1a). MacBook Pro

bagz17 — Fri, 03 Nov 2023 12:40:42 GMT

I followed the intructions from here,

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 
In Finder, go to the Applications folder and delete Sky Go app

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 
A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 
Select the Sky Go folder and delete it 
Empty Recycling Bin 
Reboot the Mac

after rebooting the mac i reinstalled the sky go app. and here is where i cracked it,

i switched off my wifi before opening the app, then when it came up with the no internet error i put my wifi on.

this brought me to the log in page, put in your log in information and that should work.

hopefully it works for you.

if this solution proves to be successful, i would appreciate sky giving us something as a thank you, like complimentary sky sports acess for this season.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Yesh — Fri, 03 Nov 2023 16:01:56 GMT

Thanks @bagz17 I'll try those steps this weekend and let you know. Much appreciated.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Yesh — Mon, 06 Nov 2023 21:26:40 GMT

Hi @bagz17,

Unfortunately, your suggestion didn't work for me. When I pasted the text in the dialogue box it said 'The folder can't be found' and I couldn't move forward. Thank you so much for your advice, just a shame it couldn't resolved.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Linda1505 — Thu, 16 Nov 2023 19:44:52 GMT

Hi, I have the same problem, what can I do?

Re: Something is wrong. The app will now quit (1a). MacBook Pro

IanJ1965 — Sun, 19 May 2024 11:22:35 GMT

I get this error ever since I change my router and which has a much more extensive firewall cababilities including Ad blocking.
I get this error on my Win10 PC when the program I am watching goes to an Ad break.

So, the fix is to find the URL and allow it to pass the Ad blocker.
Haven't found it yet.
Ian.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Chloe-W22 — Mon, 20 May 2024 16:08:21 GMT

Hey @IanJ1965,

We released a new version of the app on Friday and want to check if you cannot access Sky Go because of this new version.

Could you please go to your Settings > Updates and tell me what version of the app you're on? The new release is 24.1.
To get you back up and working, please go to the website and download Sky Go directly from here: https://www.sky.com/watch/sky-go/all - This will move you back to a previous version of the app whilst we work out the kinks.

Please let me know your version number and if this new link gets the app back up and running for you.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Petesmit — Wed, 12 Jun 2024 17:29:32 GMT

Had problems with SkyGo on my PC on and off for months now but actually had it working for a few weeks until yesterday then it downloaded an update and guess what....no longer working AND just shuts down..I raised a complaint months ago but just keep getting text messages or phone calls saying 'the apps team is still looking into this'...yeah right for the money we're all paying its appalling

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Axewarrior — Tue, 22 Oct 2024 20:47:26 GMT

Thank you. Worked a dream.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Swinster — Tue, 22 Oct 2024 21:18:16 GMT

@Axewarrior , can you tell us what worked like a dream? Many of us have yet to find a solution, and Sky will not/cannot resolve the issue.

Re: Something is wrong. The app will now quit (1a). MacBook Pro

SteLazzarini — Fri, 07 Feb 2025 07:52:00 GMT

Hi there,

I have the same problem with a Windows 11 PC after moving and thus changing the WiFi connection. I tried everything reported on this thread, but nothing seems to work. Did any of you manage to solve this? @Chloe-W22 can you help me please?

Looking forward to hearing from you, thank you.
Stefano