topic Re: Sky go on PS4 login incorrect message in Sky Go

Sky go on PS4 login incorrect message

Bossmantoday1 — Fri, 27 Oct 2023 20:30:51 GMT

Hi, we have a PS4 and SkyGo Extra package, yet when trying to login to Sky Go in the PS4 we are getting an error message saying the details do not match the records. The PS4 is up to date. And Sky have already tried re-setting my account. How do we resolve this please? Thanks

Re: Sky go on PS4 login incorrect message

caesarome — Fri, 27 Oct 2023 20:38:04 GMT

@Bossmantoday1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go on PS4 login incorrect message

Bossmantoday1 — Fri, 27 Oct 2023 22:18:22 GMT

Thank you I'll wait for the bubble, thanks again

Re: Sky go on PS4 login incorrect message

Bossmantoday1 — Sat, 28 Oct 2023 12:16:10 GMT

No chat bubble yet

Re: Sky go on PS4 login incorrect message

Tom-W19 — Sun, 29 Oct 2023 14:11:38 GMT

Thanks for escalating. We've sent an invite to @Bossmantoday1.

Re: Sky go on PS4 login incorrect message

Mr+Flibbles+86 — Tue, 31 Oct 2023 14:28:01 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks