topic Re: Sky Go App on Windows 10 closes after a few minutes in Sky Go

Sky Go App on Windows 10 closes after a few minutes

SamMR4 — Mon, 23 Oct 2023 13:13:49 GMT

Hello Everyone

I have Sky Go App on Windows 10.

It had been working fine up until this Saturday 21st Oct 2023.

It opens ok and you select your live show to watch.

It open and runs for a minute or so but then the app closes with no error messages,

If you open it again it will keep doing the same.

I have uninstalled and deleted all hidden folders and reg entries and it still does the same.

Has anyone else seen this on a Win10 PC in recent days?

Re: Sky Go App on Windows 10 closes after a few minutes

caesarome — Mon, 23 Oct 2023 19:01:05 GMT

Mine is working OK, so have you tried closing down any other programs and apps that you are running incase anything is interfering with the app ?

Re: Sky Go App on Windows 10 closes after a few minutes

SamMR4 — Mon, 23 Oct 2023 19:17:36 GMT

Yes I've tried lots of things even the beta version but the app is hanging after a few minutes.

Re: Sky Go App on Windows 10 closes after a few minutes

caesarome — Mon, 23 Oct 2023 19:32:47 GMT

If it is doing this via the beta version then it might be worth feeding this back to the beta team as I presume there is a feedback mechanism in place for you to be able to do this.

Re: Sky Go App on Windows 10 closes after a few minutes

SamMR4 — Thu, 26 Oct 2023 14:04:07 GMT

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Users\marti\AppData\Roaming\Sky\Sky Go\Sky Go.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Sky Go.exe
Application Version: 23.5.1.0
Application Timestamp: 628cbbea
Hang Signature: 9ee7
Hang Type:
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 9ee7ff2261a2c0efac9df7d743efa928
Additional Hang Signature 2: 13ed
Additional Hang Signature 3: 13ed972d0fe50797967d13ac471158d3
Additional Hang Signature 4: 9ee7
Additional Hang Signature 5: 9ee7ff2261a2c0efac9df7d743efa928
Additional Hang Signature 6: 13ed
Additional Hang Signature 7: 13ed972d0fe50797967d13ac471158d3

Extra information about the problem
Bucket ID: 68dca02b8c37d5822afe3827f26424b5 (1945053833292162229)

Re: Sky Go App on Windows 10 closes after a few minutes

SamMR4 — Sat, 04 Nov 2023 17:51:27 GMT

Just to add to this.

It shuts down when the app screen is maximised if on a small window it runs. I presume that may be a video setting problem?