topic Re: Sky go not working, black screen on load up in Sky Go

Sky go not working, black screen on load up

cathy.ofarrell45 — Fri, 20 Oct 2023 10:46:39 GMT

When i load up sky go, i get the usual 'looking for updates' it then completes and then as soon as the normal home screen is loaded, it turns to a black screen and i cant do anything from there. i have restarted my mac, and uninstall/reinstalled sky go app and i still recieve this issue.

any help is appreciated!

Re: Sky go not working, black screen on load up

Tom-W19 — Sat, 21 Oct 2023 08:33:25 GMT

Hi @Cathy.ofarrell45

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go not working, black screen on load up

Mr+Flibbles+86 — Mon, 23 Oct 2023 08:38:23 GMT

We are still looking to help you cathy.ofarrell45. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky go not working, black screen on load up

Eglintonsquare — Sat, 02 Nov 2024 19:02:51 GMT

Hi, I am having the same problem. Could you tell me out this was sorted? Thanks