topic Re: Sky go message - you need to upgrade your subscription, but we do have the right subscription. in Sky Go

Sky go message - you need to upgrade your subscription, but we do have the right subscription.

Lenjuk — Fri, 20 Oct 2023 13:30:08 GMT

Background is that we had some internet issues and had to delete and reinstall sky go. But now we get the message that we need to upgrade our subscription to watch a channel , however we can watch the same channel on main TV and were watching earlier on same tablet.

Re: Sky go message - you need to upgrade your subscription, but we do have the right subscription.

caesarome — Fri, 20 Oct 2023 15:23:46 GMT

@Lenjuk

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go message - you need to upgrade your subscription, but we do have the right subscription.

Tom-W19 — Sat, 21 Oct 2023 09:04:22 GMT

Thanks for escalating. We've sent an invite to @Lenjuk.

Re: Sky go message - you need to upgrade your subscription, but we do have the right subscription.

Tom-W19 — Mon, 23 Oct 2023 09:05:42 GMT

Hi @Lenjuk

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.