topic Re: Error code 0-01 on Sky Go in Sky Go

Error code 0-01 on Sky Go

Footski1 — Sun, 15 Oct 2023 08:19:27 GMT

I recently changed my iPad to a Samsung tablet and cannot get Sky Go to run. It ran perfectly on Apple. I have tried the various help suggestions, including reinstalling, checking ad blockers and VPN's all to no avail. Rebooting doesn't work either. Has anyone got an idea how to fix this? Thanks in advance. Barry

Re: Error code 0-01 on Sky Go

caesarome — Sun, 15 Oct 2023 08:57:12 GMT

@Footski1

Are you a Sky TV customer ?

If so are you signed in with the correct username and password ?

Re: Error code 0-01 on Sky Go

Footski1 — Sun, 15 Oct 2023 10:44:31 GMT

Thanks for helping. Yes I am a Sky customer and am signed in.

Re: Error code 0-01 on Sky Go

caesarome — Sun, 15 Oct 2023 11:00:51 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error code 0-01 on Sky Go

Addie15 — Sun, 15 Oct 2023 11:20:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to Footski1.

Re: Error code 0-01 on Sky Go

Addie15 — Tue, 17 Oct 2023 12:57:04 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Error code 0-01 on Sky Go

Footski1 — Tue, 17 Oct 2023 13:55:54 GMT

Thanks for your help. I am just waiting for acall from a Sky tech expert.