topic Re: Error Message when trying to download in Sky Go

Error Message when trying to download

Bizzybee — Sat, 14 Oct 2023 22:40:20 GMT

When trying to download on my tablet often I get an error message.

Sometimes (not always) I leave it and it works the next day.

If I can't/don't want to wait I have to uninstall the app and reinstall it again.

I did this four days ago and I've got the error message again.

This has been going on for months and getting frustrated with it now.

It works on my phone so could it be my tablet?

Re: Error Message when trying to download

caesarome — Sun, 15 Oct 2023 08:54:34 GMT

What is the error message ?

Re: Error Message when trying to download

Bizzybee — Sun, 15 Oct 2023 09:20:44 GMT

"An unknown message has occurred, please try again"

Re: Error Message when trying to download

caesarome — Sun, 15 Oct 2023 09:29:44 GMT

@Bizzybee

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error Message when trying to download

Addie15 — Sun, 15 Oct 2023 09:44:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to Bizzybee.

Re: Error Message when trying to download

Bizzybee — Sat, 21 Oct 2023 22:35:29 GMT

Hi. I was having a conversation with a Sky Expert ongoing throughout the week but the chat bubble seems to have disappeared. Would you be able to help?

Re: Error Message when trying to download

caesarome — Sun, 22 Oct 2023 08:50:19 GMT

@Bizzybee

I have alerted them again for you,

Re: Error Message when trying to download

Addie15 — Sun, 22 Oct 2023 09:32:44 GMT

Hi there! Thank you for escalating this. We have sent an invite to Bizzybee.

Re: Error Message when trying to download

Tom-W19 — Sat, 28 Oct 2023 10:54:51 GMT

Hi @Bizzybee

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.