topic Re: Sky Go - can’t get past verification in Sky Go

Sky Go - can’t get past verification

Lisa62 — Sat, 14 Oct 2023 16:47:16 GMT

Can't get past the verification stage of Sky Go. Tried laptop and mobile. It's not working.

Re: Sky Go - can’t get past verification

caesarome — Sat, 14 Oct 2023 18:35:37 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go - can’t get past verification

Addie15 — Sun, 15 Oct 2023 07:26:02 GMT

Hi there! Thank you for escalating this. We have sent an invite to Lisa62.

Re: Sky Go - can’t get past verification

Addie15 — Tue, 17 Oct 2023 10:33:21 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.