topic Sky Go Connecting your application. in Sky Go

Sky Go Connecting your application.

TTango — Sat, 14 Oct 2023 13:55:16 GMT

Hi,

Recently reinstalled SkyGo onto my PC (running Windows 11). I downloaded SkyGo app via the internet o n the same PC, i am also posting this message via the PC. So i know the interent is working and im connected to it. Since installing SkyGo, I open the app and this is the only screen I have.

It says

"CONNECTING YOUR APPLICATION - We are having problems connecting the application. Please make sure that you are connected to the internet and try again."

I have tried:

Restarting the PC, more than one. With the internet connected and dissconnect, the reconnecting once rebooted.
Uninstalling the app and deleting residue folders, if any.
Restarting my rooter.
I have tried SkyGo on Ipad and it works.
Tried sky customer support who went through all this, said backroom staff would contact me with 48hours that was last week.

Any and all help would be welcome.

Re: Sky Go Connecting your application.

Addie15 — Sun, 15 Oct 2023 07:32:13 GMT

Hi there, TTango. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go Connecting your application.

CRUNCH1E100 — Wed, 02 Apr 2025 09:01:10 GMT

I have this exact same problem and have tried all the same troubleshooting methods but still not luck. Did this ever get resolved, if so, HOW