topic Re: To enjoy this service, please upgrade your subscription in Sky Go

To enjoy this service, please upgrade your subscription

Mattieb79 — Thu, 12 Oct 2023 18:04:05 GMT

I'm getting the message To enjoy this service, please upgrade your subscription anytime I try to watch something on Sky on iPad and iPhone.

I have the correct subscription and have been watching ok up till now.

Any suggestions?

caesarome — Thu, 12 Oct 2023 18:38:57 GMT

A few questions:

Are you new to Sky or a returning customer who was away for more than 12 months ?

What are you trying to view ?

Is the app connected to a Sky Q box ?

Mattieb79 — Thu, 12 Oct 2023 19:05:56 GMT

Hi thanks for getting back to me.

I'm a returning customer who was away for over 12 months.

I'm trying to watch a few different box sets on Sky Atlantic but I get the message for every channel.

How can I tell if the app is connected to the sky box? I just signed in with my user information.