topic Re: Sky Go Error 4001 in Sky Go

Sky Go Error 4001

Dee330 — Thu, 05 Oct 2023 21:06:21 GMT

Hi,

I am receiving a 4001 error when trying to log in to sky go on my Chromebook. I did look at the already opened discussions on this, however, there doesn't appear to be a resolution and I am not receiving any responses from sky to my issue. Please could someone escalte the problem to sky or advise of a fix. This was working perfectly fine two weeks ago and then just stopped and gave me this error.

Thanks,

Re: Sky Go Error 4001

Lisa-P1987 — Fri, 06 Oct 2023 10:31:44 GMT

Hi there @Dee330 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go Error 4001

Dee330 — Sun, 05 Nov 2023 17:26:48 GMT

I am still having this issue. I did appear to have this working again Sunday last week 29th October, however, a new update was released for Sky go and now this error has returned. Is there any update?

Re: Sky Go Error 4001

TJS10 — Sun, 03 Dec 2023 18:31:27 GMT

I have the same issue on my Chromebook, I only noticed it today. Previously the app has been working with no issue for the past year.