topic Re: Sky Go keeps saying an error message in Sky Go

Sky Go keeps saying an error message

tiggerwillow — Wed, 04 Oct 2023 19:49:20 GMT

I joined sky in the past few days, haven't yet recieved anything but its in the post, I downloaded sky go as I'll mostly be watching sky on my laptop and it won't let me start to watch anything on the browser

I get so far with setting it up but after I type my password in, it says "an unexpected error has occured" - literally that's all the information it gives.

Do I need the box arrived and set up before I can set Sky Go up, or is something wrong with my login? I can log in on the browser (Chrome) but cannot watch anything on the browser, it says I have to use sky go.

Re: Sky Go keeps saying an error message

caesarome — Wed, 04 Oct 2023 21:35:50 GMT

Your password doesn't contain anything other than a letter or number does it ?

Re: Sky Go keeps saying an error message

tiggerwillow — Thu, 05 Oct 2023 18:20:31 GMT

It contains letters, numbers and punctuation

Is this why it's not liking it on Sky Go?

Re: Sky Go keeps saying an error message

caesarome — Thu, 05 Oct 2023 18:29:00 GMT

I can't say for sure but I can remember there being issues previously with passwords that contains symbols and the like so (and this might be a long shot) you could try changing it to one that just uses letters and numbers:

https://skyid.sky.com/resetpassword/

Re: Sky Go keeps saying an error message

tiggerwillow — Fri, 06 Oct 2023 18:18:28 GMT

Brilliant that seems to have worked, thanks loads 🙂