topic Re: Error 403 in Sky Go

Error 403

Ch4rles — Sat, 30 Sep 2023 19:35:58 GMT

I have suddenly started getting a message when trying to watch something on my SkyGo app using an Android phone, the massage alternates between "because of a technical issue you cannot watch this chanel". When trying to watch some other channels I get the message "SkyGo is having trouble connecting to the network. Error 403".

I have uninstalled and reinstalled the app, restarted my phone and turned wifi off. I listen to SkyGo every evening, it worked ok last night. Can anyone assist please? Thanks in advance.

Re: Error 403

Mr+Flibbles+86 — Sun, 01 Oct 2023 08:46:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Error 403

Mr+Flibbles+86 — Tue, 03 Oct 2023 09:24:23 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks