topic Re: Sky Go Not working on Windows in Sky Go

Sky Go Not working on Windows

Slippery1991 — Sat, 30 Sep 2023 08:07:39 GMT

I've been trying to get Sky Go working on my laptop for quite a while. I've downloaded the new Windows app numerous times and I can never get past the below screenshot. I put my username/password in and at the verification part I can't click the submit or cancel buttons. I can't go any further from here.

I've uninstalled & removed all the data from my App Roaming folders and restarted my laptop and none of these 'fixes' have worked

Re: Sky Go Not working on Windows

caesarome — Sat, 30 Sep 2023 12:21:41 GMT

@Slippery1991

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go Not working on Windows

Lisa-P1987 — Sat, 30 Sep 2023 12:30:03 GMT

Thanks for escalating this. We’ve sent @Slippery1991 an invite to chat.

Re: Sky Go Not working on Windows

Mr+Flibbles+86 — Mon, 02 Oct 2023 12:54:59 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks