topic Re: Sky Go app in Sky Go

Sky Go app

Garyj — Fri, 29 Sep 2023 11:19:37 GMT

When going to Recordings on the Sky Go app, I get a message saying "Cannot connect to Sky Q box" I have been using this facility for a long time without any problems. I have checked that all settings are correct and have now uninstalled the app and re-installed it, now tecordings has gone from the menu

Re: Sky Go app

oldfella — Fri, 29 Sep 2023 11:26:36 GMT

@Garyj wrote:

When going to Recordings on the Sky Go app, I get a message saying "Cannot connect to Sky Q box" I have been using this facility for a long time without any problems. I have checked that all settings are correct and have now uninstalled the app and re-installed it, now tecordings has gone from the menu

Hi @Garyj

Do you still have the Sky Q Monthly Multiscreen subscription?

I'm sure you are aware that you can only connect to your Q box whilst at home on your Network

Re: Sky Go app

Garyj — Fri, 29 Sep 2023 11:29:01 GMT

yes I still have Multiscreen. I am using a HP Chromebook

Re: Sky Go app

Garyj — Fri, 29 Sep 2023 12:07:22 GMT

Just checked my tablet and app is working fine so must bee the Chrome OS update that has caused ther problem

Re: Sky Go app

caesarome — Fri, 29 Sep 2023 12:26:35 GMT

Have you tried a reboot of both your tablet and the box ?

Re: Sky Go app

Garyj — Sat, 30 Sep 2023 08:33:20 GMT

Yesterday both my Chromebook and tablet connected to my Sky Q box, later in the day neither would connect. This suggests to me that the problem might be with the Q box, I have downloaded the latest software but still not working

Re: Sky Go app

Garyj — Sun, 08 Oct 2023 17:50:52 GMT

Update on my problems with Sky Go app. When using my Chromebook App occasionally connects with Q box and works fine, the rest of the time I get the message saying there is no Q box to connect to, but my tablet connects ok so I have to watch on that. I have no idea why it should be so erratic.