topic Re: Sky go discovery channel in Sky Go

Sky go discovery channel

karlmay — Thu, 28 Sep 2023 18:14:05 GMT

When trying to use skygo to view discovery it says "to watch this content please upgrade your subscription" and wont go any further

Re: Sky go discovery channel

caesarome — Thu, 28 Sep 2023 18:31:26 GMT

Can you view other channels without seeing the upgrade message ?

Re: Sky go discovery channel

karlmay — Thu, 28 Sep 2023 18:43:38 GMT

Yes this is the only channel I have a problem with

Re: Sky go discovery channel

caesarome — Thu, 28 Sep 2023 19:08:42 GMT

@karlmay
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go discovery channel

Addie15 — Fri, 29 Sep 2023 07:40:19 GMT

Hi there! Thank you for escalating this. We have sent an invite to karlmay.

Re: Sky go discovery channel

karlmay — Fri, 29 Sep 2023 08:27:16 GMT

Hi there. Can you help me?

Re: Sky go discovery channel

Addie15 — Thu, 12 Oct 2023 16:57:03 GMT

Update-We are closing this session now due to no further response. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky go discovery channel

karlmay — Mon, 30 Oct 2023 08:15:40 GMT

Has this been resolved?