topic Re: Sky go is currently unavailable. Please try again later (1304) in Sky Go

Sky go is currently unavailable. Please try again later (1304)

doyley1094 — Thu, 02 Feb 2023 17:00:05 GMT

Hi , I keep getting the errror message 'Sky Go is currently unavailable. Please try again later (1304). I have tried all troubleshooting for this (restart, uninstall, allow through firewall).

Other users with an engineer seem to have an engineer contact them- please could I have the same?

Re: Sky go is currently unavailable. Please try again later (1304)

caesarome — Thu, 02 Feb 2023 17:09:47 GMT

To get you some help with this I have escalated your post to the Sky Messaging team (not an engineer) who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go is currently unavailable. Please try again later (1304)

Addie15 — Thu, 02 Feb 2023 17:15:47 GMT

Hi there, thank you for escalating this. We have sent an invite to doyley1094.

Re: Sky go is currently unavailable. Please try again later (1304)

Addie15 — Thu, 02 Feb 2023 17:45:40 GMT

Update-To have this matter fully resolved we have advised doyley1094 to call our dedicated team. However, if there is anything else we can help with, please do not hesitate to reach out. Thank you.

Re: Sky go is currently unavailable. Please try again later (1304)

doyley1094 — Thu, 02 Feb 2023 17:58:26 GMT

This is fixed- the issue was my postcode was not linked to my account. To fix go to:

skyid.sky.com/signin/skycomlinked and enter details when it asks for your postcode. Account info will then be activated.

Re: Sky go is currently unavailable. Please try again later (1304)

jen+347 — Tue, 11 Jul 2023 19:44:14 GMT

i have been this problem too for many months can anyone help thanks

Re: Sky go is currently unavailable. Please try again later (1304)

caesarome — Tue, 11 Jul 2023 21:16:02 GMT

Are you seeing a 1304 error @jen+347 and if so would you like the messaging team to contact you tomorrow about this, when they do you have 48 hours to reply.

Re: Sky go is currently unavailable. Please try again later (1304)

sophia4 — Thu, 28 Sep 2023 19:54:47 GMT

when i try playing a video of a series or download an episode this message pops up i was hoping anyone can help me figure it out

Re: Sky go is currently unavailable. Please try again later (1304)

caesarome — Thu, 28 Sep 2023 20:48:27 GMT

@sophia4

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go is currently unavailable. Please try again later (1304)

Addie15 — Fri, 29 Sep 2023 07:37:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to sophia4.

Re: Sky go is currently unavailable. Please try again later (1304)

Mr+Flibbles+86 — Sun, 01 Oct 2023 07:43:24 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky go is currently unavailable. Please try again later (1304)

Clé — Fri, 06 Oct 2023 17:01:32 GMT

Hi,

I've been having the same exact issue since trying to use Sky Go - code 1304 saying that Sky Go is not available.

Thanks!

Re: Sky go is currently unavailable. Please try again later (1304)

caesarome — Fri, 06 Oct 2023 18:47:19 GMT

@Clé

Do you have a TV subscription from Sky ?

Re: Sky go is currently unavailable. Please try again later (1304)

Clairol100 — Tue, 17 Oct 2023 17:38:47 GMT

I too have this problem. Cannot get Sky Go on my laptop. It works on my mobile.

Re: Sky go is currently unavailable. Please try again later (1304)

caesarome — Tue, 17 Oct 2023 19:25:26 GMT

@Clairol100

Would you like Sky's messaging team to contact you via here tomorrow about this ?

Re: Sky go is currently unavailable. Please try again later (1304)

Bozat2 — Mon, 23 Oct 2023 20:09:51 GMT

I have the same problem. I have added the Sky Go app to a new laptop (its working ok on my ipad).

I can log in but it then says "Unavailable. Content currently unavailable, please try again later". I have uninstalled and reinstalled, I have restarted PC, I have turned ad blocker on and off - all to no avail. Following on from the post above, I have also checked that my postcode is correctly linked to my account. Can anyone help?

eRe: Sky go is currently unavailable. Please try again later (1304)

Annamarie57 — Tue, 14 Nov 2023 20:14:45 GMT

Recurrent problem. Driving me mad. What do you recommend please.

Re: Sky go is currently unavailable. Please try again later (1304)

John202 — Fri, 19 Jan 2024 14:21:52 GMT

Same problem in Jan 2024 on Windows 10 desktop. Also gets stuck in update mode.

Reinstalled and followed suggestions to solve updating, but so far the app remains useless on my machine.

Re: Sky go is currently unavailable. Please try again later (1304)

cazzmatazz — Fri, 02 Feb 2024 21:07:00 GMT

it's the same error code for me now - does anyone know how to fix?

Re: Sky go is currently unavailable. Please try again later (1304)

fayed1 — Tue, 06 Aug 2024 19:29:29 GMT

I am having the same issue, would anyone be able to help