topic Re: sky on m2 Mac in Sky Go

sky on m2 Mac

Cb12345 — Tue, 26 Sep 2023 18:55:26 GMT

Since upgrading to a mac running M2 I can't seem to get sky go working. I'm always being displayed with error (001) unable to connect. Can someone help me with getting sky go working again? Never had an issue on my intel Mac

Re: sky on m2 Mac

Addie15 — Wed, 27 Sep 2023 08:05:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: sky on m2 Mac

Mark-W — Thu, 28 Sep 2023 13:45:07 GMT

You need to ensure Rosetta 2 is installed / enabled as Sky haven't spent the time or money to develop an updated version of the Sky Go app for Apple Silicon so the current version is *still* only an Intel app, 3 years after Apple pivoted all their devices to Apple Silicon and we're about to see the M3 devices announced in the next month or so.

Re: sky on m2 Mac

OwainGlyndwr — Sat, 25 Nov 2023 12:56:08 GMT

Did you ever get this issue fixed. I have the same problem and installing Rosetta 2 didn't make any difference. Just get the 001 error code.

Re: sky on m2 Mac

Cb12345 — Sat, 25 Nov 2023 13:44:36 GMT

@OwainGlyndwr I just uninstalled it then redownloaded it and it started working