topic Re: PS4 upgrade, sky go app not working, accept terms and conditions in Sky Go

PS4 upgrade, sky go app not working, accept terms and conditions

Sue+Thurston — Sun, 24 Sep 2023 14:01:23 GMT

Just as above, seeing this question a lot but without any steps to resolve, looks like you need someone from sky to fix, please can someone help here.

Re: PS4 upgrade, sky go app not working, accept terms and conditions

caesarome — Sun, 24 Sep 2023 15:16:01 GMT

@Sue+Thurston

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: PS4 upgrade, sky go app not working, accept terms and conditions

Lisa-P1987 — Mon, 25 Sep 2023 08:55:15 GMT

Thanks for escalating this. We’ve sent @Sue+Thurston an invite to chat.

Re: PS4 upgrade, sky go app not working, accept terms and conditions

Lisa-P1987 — Mon, 25 Sep 2023 11:27:48 GMT

Update - spoken to @Sue+Thurston after doing some digging we found the customer did not have the required subscription for this. 🙂