topic Re: Error Code 1404-IH / 1404 / 1304 in Sky Go

Error Code 1404-IH / 1404 / 1304

Broughts77 — Sat, 16 Sep 2023 14:40:14 GMT

Having installed SkyGo on my laptop I receive this error message when attempting to watch channels, specifically Sky Sports News.

I've checked out other threads in the Sky foum and also other online forums, and there seems to be no firm fix only suggestions to log out & back in, uninstall & reinstall - which I have tried several times without success. I have alos tried disconnecting from the Sky Q box to use my wi-fi connection, but still no luck.

Surely the number of occurences of this issue across numerous users suggest it needs a firm fix from Sky?

Any help would be appreciated

Re: Error Code 1404-IH / 1404 / 1304

caesarome — Sat, 16 Sep 2023 15:16:25 GMT

@Broughts77

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error Code 1404-IH / 1404 / 1304

Addie15 — Sat, 16 Sep 2023 15:28:10 GMT

Hi there! Thank you for escalating this. We have sent an invite to Broughts77.

Re: Error Code 1404-IH / 1404 / 1304

Broughts77 — Sat, 23 Sep 2023 14:46:42 GMT

Unfortunately the support window closed during the ID&V and would not re-open. Are you able to try again to help me, please?

Re: Error Code 1404-IH / 1404 / 1304

caesarome — Sat, 23 Sep 2023 15:40:44 GMT

@Broughts77

I have alerted Sky again for you so same as before as it will close again if you don't respond within 48 hours of it being sent to you.

Re: Error Code 1404-IH / 1404 / 1304

Lisa-P1987 — Sun, 24 Sep 2023 13:49:24 GMT

Thanks for escalating this. We’ve sent @Broughts77 an invite to chat.

Re: Error Code 1404-IH / 1404 / 1304

Addie15 — Wed, 27 Sep 2023 07:13:48 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Error Code 1404-IH / 1404 / 1304

Broughts77 — Thu, 28 Sep 2023 16:36:23 GMT

I haven't received a response to my chat message. Why repeatedly close what is obviously an unresolved customer issue. This is by far the worst customer experience process I have ever used. Absolutely awful.