topic Re: Sky sports not working on sky go in Sky Go

Sky sports not working on sky go

Lyns1 — Sat, 23 Sep 2023 18:09:04 GMT

Sky sports not working on sky go, i do have a sports subscription.

Re: Sky sports not working on sky go

caesarome — Sat, 23 Sep 2023 18:27:45 GMT

@Lyns1

What is happening as you haven't said ?

Re: Sky sports not working on sky go

Lyns1 — Sat, 23 Sep 2023 18:31:05 GMT

Sky sports will not work on sky go, i have a sports subscription, this has always worked before. It is saying i need to upgrade my subscription

Re: Sky sports not working on sky go

caesarome — Sat, 23 Sep 2023 18:44:51 GMT

Do you have Sky Q and if so have you tried turning off the connection to the box to see if it will then work for you. To do this go into settings via the Sky Go app.

Re: Sky sports not working on sky go

Lyns1 — Sat, 23 Sep 2023 19:03:58 GMT

Ive just tried the above, ive re downloaded, but still nothing, cant watch anything at all, saying upgrade subscription. Cheers for trying though

Re: Sky sports not working on sky go

caesarome — Sat, 23 Sep 2023 19:30:53 GMT

@Lyns1

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky sports not working on sky go

Mr+Flibbles+86 — Mon, 25 Sep 2023 07:42:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky sports not working on sky go

Addie15 — Wed, 27 Sep 2023 07:42:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.