topic Problems loading Sky Go on my Windows 10 pc in Sky Go

Problems loading Sky Go on my Windows 10 pc

scorpio16 — Wed, 20 Sep 2023 13:07:23 GMT

Hi,

Have tried to load Sky Go on my Windows 10 pc with no success. Sky Go appears & then checks for updates until it crashes. I allowed the app through my Windows firewall , as could not find the app in the windows store. I have countless times reloaded it & restarted my pc to no avail.

Re: Problems loading Sky Go on my Windows 10 pc

caesarome — Wed, 20 Sep 2023 18:10:50 GMT

Did you try a complete removal of the app and the hidden files and folders it uses.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Problems loading Sky Go on my Windows 10 pc

scorpio16 — Wed, 20 Sep 2023 19:34:57 GMT

Thank you for the advice. I did clean the hidden files relating to sky go etc, but will check again tomorrow.

Re: Problems loading Sky Go on my Windows 10 pc

scorpio16 — Wed, 20 Sep 2023 20:55:22 GMT

Have tried this again to be sure, but still no joy. Thanks for your help though. I shall just have use my iPad & iPhone instread

Re: Problems loading Sky Go on my Windows 10 pc

andy+williams+134 — Fri, 16 Feb 2024 18:44:28 GMT

THIS WILL FIX 99% OF THE PEOPLE HAVING THIS PROBLEM ON WINDOWS 10/11 ON A LAPTOP

1. Completely shut don and restart the laptop
2. Right click on the Sky Go icon
3. Go to the bottom of the drpodown menuu to 'properties' and click on it.
4. Look along the tabs that appear for 'Compatibility' and click on it.
5. UNCHECK the little box that says Run this program in compatibility mode for:
6. Click on 'Apply' in the bottom corner.