topic Re: Email / password did not match our records? in Sky Go

Email / password did not match our records?

ricky23 — Mon, 18 Sep 2023 17:56:54 GMT

Hello.

I've used the Sky go app on my PS4 for over 2 years and I usually get logged out when it needs an update. I've updated the app but it no longer accepts my email and password and says it "does not match our records" which is impossible.

Can I please escalate this?

Re: Email / password did not match our records?

caesarome — Mon, 18 Sep 2023 18:46:06 GMT

@ricky23

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Email / password did not match our records?

Mr+Flibbles+86 — Tue, 19 Sep 2023 08:43:29 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Email / password did not match our records?

Mr+Flibbles+86 — Thu, 21 Sep 2023 08:46:22 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks