topic Re: Sky Go App does work with my subscriptions in Sky Go

Sky Go App does work with my subscriptions

Dannyf — Wed, 13 Sep 2023 22:25:43 GMT

Hi,

I am a new Sky Stream customer. I have signed up for Cinema, Sports, Ad Skipping etc and they all work fine on my Sky Stream however on Sky Go with the same account only the basic package works.

Do I need to wait for my first bill cycle? I noticed my Sky Stream still says waiting activation on the MySky dashboard, perhaps this has something to do with it?

Any ideas would be great.

Danny

Re: Sky Go App does work with my subscriptions

caesarome — Thu, 14 Sep 2023 08:58:10 GMT

@Dannyf wrote:

however on Sky Go with the same account only the basic package works.

Do I need to wait for my first bill cycle? I noticed my Sky Stream still says waiting activation on the MySky dashboard

So on Sky Go you can't access Sky Sports or Movies as you are presented with the upgrade message ?

Re: Sky Go App does work with my subscriptions

Dannyf — Thu, 14 Sep 2023 09:44:26 GMT

Yes, that's correct.

Re: Sky Go App does work with my subscriptions

caesarome — Thu, 14 Sep 2023 11:03:48 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go App does work with my subscriptions

Lisa-P1987 — Thu, 14 Sep 2023 11:29:18 GMT

Thanks for escalating this. We’ve sent @Dannyf an invite to chat.

Re: Sky Go App does work with my subscriptions

Dannyf — Sun, 17 Sep 2023 20:56:49 GMT

This issue is still outstanding.

Re: Sky Go App does work with my subscriptions

caesarome — Sun, 17 Sep 2023 21:14:02 GMT

Is the chat still open and if it is have you responded to it ?

Re: Sky Go App does work with my subscriptions

Dannyf — Sun, 17 Sep 2023 21:15:56 GMT

Sorry you're right, it is still open. I must have missed the chat updates. They are still looking into my case and last updated it today.

Thanks

Re: Sky Go App does work with my subscriptions

caesarome — Sun, 17 Sep 2023 21:25:13 GMT

They should get back to you when they have an update.