topic Re: Problem viewing DAZN recordings on Sky Go in Sky Go

Problem viewing DAZN recordings on Sky Go

ladypebbles — Wed, 13 Sep 2023 15:27:43 GMT

When I try to watch any programme that I have recorded on DAZN1HD via the Sky Go app I keep getting an error message that says: "Sorry, something went wrong. Your device is being registered. Please wait a few minutes before trying again. If your problem continues, you may need to turn your Q box off and on again at the mains, or contact Sky Customer Services."

I have tried the troubleshooting advised on the Sky help pages (turn on / off and remove viewing card) but still got the same issue. I can watch the recordings on my tv via Sky Q box. I use Sky Go apps on both Apple and Android. Please help! Thank you!

Re: Problem viewing DAZN recordings on Sky Go

caesarome — Wed, 13 Sep 2023 18:38:16 GMT

@ladypebbles

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Problem viewing DAZN recordings on Sky Go

ladypebbles — Thu, 14 Sep 2023 23:57:17 GMT

The answer is.......you can only watch the recordings on your main Q box and not on mini boxes or Sky Go 🥺