topic Re: Failed to download to computer on SkyGo in Sky Go

Failed to download to computer on SkyGo

Alan+T11 — Wed, 13 Sep 2023 11:03:09 GMT

Trying to download shows to my Mac and download to computer just keeps failing. Have unistalled and re-installed and issue persists.

Re: Failed to download to computer on SkyGo

caesarome — Wed, 13 Sep 2023 12:57:45 GMT

@Alan+T11

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Failed to download to computer on SkyGo

Greenfingers001 — Wed, 13 Sep 2023 13:08:47 GMT

Thanks for escalating this. We’ve sent @Alan+T11 an invite to chat.

Re: Failed to download to computer on SkyGo

Lisa-P1987 — Fri, 15 Sep 2023 13:27:55 GMT

We are still looking to help you @Alan+T11 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks