topic Re: Not able to watch sky sports online in Sky Go

Not able to watch sky sports online

Liakot — Sun, 03 Sep 2023 13:17:21 GMT

I have a Sky Sports subscription but I am unable to watch it on my pc, I have downloaded the app, and still isn't resolved, it keeps saying I need to upgrade my subscription even though I do.

Re: Not able to watch sky sports online

caesarome — Sun, 03 Sep 2023 15:17:04 GMT

Are you using the correct Sky ID to login to the app with ?

Re: Not able to watch sky sports online

CptCheerful — Sun, 03 Sep 2023 16:26:43 GMT

I am also having this issue. I can access Sky Sports on my Sky Stream pucks, on Sky Go via my mobile or computer, but whenever I try to watch content on the Sky Sports website, it doesn't recognise my account as having Sky Sports and keeps asking me to upgrade.

Re: Not able to watch sky sports online

caesarome — Sun, 03 Sep 2023 18:25:10 GMT

@CptCheerful

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Not able to watch sky sports online

Lisa-P1987 — Mon, 04 Sep 2023 09:01:18 GMT

Thanks for escalating this. We’ve sent @CptCheerful an invite to chat.

Re: Not able to watch sky sports online

Lisa-P1987 — Mon, 04 Sep 2023 09:02:02 GMT

Hi there @Liakot , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not able to watch sky sports online

CptCheerful — Mon, 04 Sep 2023 16:43:11 GMT

I think I've done this, but there's no actual message from Sky in the chat? This is a really clunky way to communicate...

Re: Not able to watch sky sports online

Kirsty+S27 — Tue, 05 Sep 2023 10:16:54 GMT

Hi all,

There is an ongoing issue with this service which is being investigated. In the meantime you can use the Sky Sports Mobile app or Sky Go app to watch this content.

I will update this thread with any updates I have.

Re: Not able to watch sky sports online

Tom-W19 — Thu, 07 Sep 2023 08:07:56 GMT

Hi @CptCheerful

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Not able to watch sky sports online

CptCheerful — Thu, 07 Sep 2023 13:27:28 GMT

You guys have got to find a better way of communicating with your customers. This is utterly abysmal, and I give up.