topic Re: Sky go in Sky Go

Sky go

JohnM7550 — Thu, 31 Aug 2023 19:08:45 GMT

Hi I have a sky subscription and am able to watch sky go on my phone and iPad but when I try to watch on my MacBook Air it says I don't have a subscription. What am I doing wrong?

Re: Sky go

caesarome — Thu, 31 Aug 2023 19:16:11 GMT

Are you signed in with the same ID as you are on your iphone and ipads, can you view the same content on them that you are trying to view on the Macbook ?

Re: Sky go

JohnM7550 — Thu, 31 Aug 2023 19:31:12 GMT

Yes I am signed in with the same I'd and password

Re: Sky go

caesarome — Thu, 31 Aug 2023 20:52:36 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go

Lisa-P1987 — Fri, 01 Sep 2023 11:23:35 GMT

Thanks for escalating this. We’ve sent @JohnM7550 an invite to chat.

Re: Sky go

Mr+Flibbles+86 — Sun, 03 Sep 2023 11:25:05 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks