topic Re: SkyGo Device not authorised on iPad in Sky Go

SkyGo Device not authorised on iPad

GK2 — Tue, 29 Aug 2023 19:56:09 GMT

I am currently not able to watch SkyGo on my iPad. The app downloads, I can sign in, I can see all the programmes and content but when I go to view them I get a message to say that my device isn't authorised.

I logged into my account and the device is in the device list with no way to authorise it?

Re: SkyGo Device not authorised on iPad

caesarome — Tue, 29 Aug 2023 20:48:09 GMT

@GK2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: SkyGo Device not authorised on iPad

Addie15 — Wed, 30 Aug 2023 07:11:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to GK2.