topic Re: Sky sports on skygo in Sky Go

Sky sports on skygo

Jc187 — Sun, 27 Aug 2023 10:04:04 GMT

I pay for Sky sports as an add on on my sky stream subscription however it is not allowing me to watch it on Sky go on my phone. It comes up with a message saying "please upgrade your subscription to watch this channel". I haven't had the account long only a week or so and initially it worked but it doesn't anymore. I am still able to watch Sky sports via the sky stream puck on my TV.

Re: Sky sports on skygo

caesarome — Sun, 27 Aug 2023 11:12:47 GMT

@Jc187

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky sports on skygo

PlyDoc — Sun, 27 Aug 2023 11:20:31 GMT

I am having this same issue. I 100% definetly have the sports subscriptions as it's always on at home. If I try to watch on the app I get the same message as OP. this is annoying as it can effect my plans if I need to see something live.

Re: Sky sports on skygo

caesarome — Sun, 27 Aug 2023 11:23:38 GMT

@PlyDoc

I have alerted Sky's Messaging team to your post as well so same as per my post above and look out for the chat bubble.

Re: Sky sports on skygo

Addie15 — Mon, 28 Aug 2023 07:37:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to Jc187 and PlyDoc.

Re: Sky sports on skygo

Addie15 — Wed, 30 Aug 2023 07:45:49 GMT

Update-We are closing these invites now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky sports on skygo

Lisa-P1987 — Mon, 18 Sep 2023 11:10:08 GMT

Thanks for chatting to us @Jc187 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks