topic Re: Sky Go Playback Issues (Skipping) in Sky Go

Sky Go Playback Issues (Skipping)

LimeJelly — Sun, 20 Aug 2023 08:18:30 GMT

I'm seeing a weird issue with Sky Go randomly skipping back about 5 minutes during playing back of recordings from Sky Q box, It will do it on random recordings, never twice on the same recording or in the same place in the same recording,

I'm using Sky Go App on a Macbook Air over Wi-Fi. Don't think it's a buffering issue as there is no stuttering or pausing, just suddenly it jumps back by 5 minutes in the recording. To be fair i'm quite impressed with how seamless the transition is!

Any suggestions?

Re: Sky Go Playback Issues (Skipping)

Mr+Flibbles+86 — Mon, 21 Aug 2023 10:27:05 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go Playback Issues (Skipping)

Greenfingers001 — Thu, 24 Aug 2023 07:44:53 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Go Playback Issues (Skipping)

LimeJelly — Thu, 24 Aug 2023 10:36:54 GMT

Sorry, didn't see the chat invite, let me know if you need more info.